Let's discuss the What, Why and How of Standard Operating Procedures and how they benefit organizations.
What is an SOP (standard operating procedure)? This is defined as: a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations. SOPs aim to achieve efficiency, quality output, and uniformity of performance, while reducing miscommunication and failure to comply with industry regulations.
1. S stands for Standard - a standard or consistent measurable process is required so it can be repeated. The goal of a standard is to make sure items are handled in the same way, each time, by various people.
2. O stands for Operating - it must be an operational or workable process. In other words, it has a function and can procedure must be understood by those responsible for completing it, and it must be a logical workflow for taking actions.
So in the end an SOP is a set of repeatable, workable actions.
Why use SOP's in business
1. To drive...