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The Costs of Poor Communication

The Costs of Poor Communication - Part 2 of the Communication Master Class

In this episode we talk about some of the negative effects of ineffective communication. There are some costs of poor communication that can hamper your business and relationships. Below is a listing of a few of the common costs. 

  • Low Trust
  • Lost Meaning
  • Wrong Expectations
  • Lost Sales
  • Disconnect
  • Misunderstanding
  • Speed
  • Culture Erosion
  • Lack of Engagement

Barriers to Communication

The barriers to effective communication are the common reasons poor communication exists. Many of these are common in the business relationships between leaders and the team, as well as between team members. Do you recognize any of these?

  • Attitude of the Sender
  • Emotional Climate
  • Hidden Agendas
  • Body Language
  • Semantics
  • Interruptions
  • Hot Buttons

Understanding Your Audience

One of the best ways to reduce or eliminate many of the barriers of communication is by understanding your audience. By taking the time to look at things from their perspective, you should have a better understanding of what may prevent effective communication between you and them. Think through the list below for individuals or groups you will be communicating to. 

  • Gender
  • Age
  • Ethnic or Cultural Background
  • Education
  • Occupation
  • Political or Religious Affiliations
  • Prior Knowledge of the Subject or Topic

With the understanding of the barriers and how to eliminate the barriers, effective communication can be realized. Some times we don't even realize that we are communicating ineffectively until the results are not what we expected. As a business leader it is wise to think through this on the front end of the communication process. We will be talking about the communication process in Part 3 of the Communication Master Class. 

Enjoy the Journey!


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