Personal Accountability must start with the Business Owner. As the leader, you are required to set the example that you want your team to emulate. As John G. Miller says so clearly, "It all comes back to the Business Owner. "
When you hear the questions that begin with 'why', 'when' or the all too often 'who', you know that personal accountability is lacking. If you find yourself using these questions, you need to look inward for the reason for the lack of taking responsibility. Reading the book QBQ is a great place to start to change your mindset.
The powerful and personally accountable based questions begin with 'what' or 'how". For example, "what can I do". John clearly outlines the personally accountable formula.
When you find yourself overwhelmed and in chaos as a business owner, it is all too easy to shift into the victim mindset. It's easy to cast blame, look for excuses and explain away why things didn't get accomplished. If you find yourself in that trap, reach out to a colleague, a friend, business advisor or coach to get redirected.
To be truly successful as a business owner, you have to take responsibility for and be accountable to what occurs in your business. It is a powerful and ultimately freeing concept to know that you can affect change. When you model, practice and own accountable actions for your business, your team will follow that lead. The power will shift to proactive action taking from reactionary responses. In the end, you will start achieving the results you were seeking all along.
By the way, what does OBQ stand for? It stands for the question behind the question. If you want to learn more, listen to the podcast and read this fantastic book.
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